Overview
Support
is one of the cornerstones in the Wonderware product line. Once a
customer has purchased Wonderware software they are offered a variety
of options for the ongoing technical support that gives them the ability
to constantly improve the value of their applications as well as protect
their initial investment. Year after year Wonderware and it's local
distribution offices continue to win various prestigious awards from
the organizations that rate how well software manufacturers support
their products.
Certified Support Provider Program
- Certified Testing
- Continuous Learning
- Constant collaboration
Requirements: Every technical support provider within Wonderware Canada East is required to undergo in-depth training on each and every product that they support. After they have completed their training they will begin the certification phase in which they must learn how to support each product they are responsible for working with. Once they have completed this phase of their training they are required to undergo the certification testing which is administered directly by Wonderware. In order to achieve their certification in a particular product they must achieve a score of at least >70% in order to receive their CSP accreditation for the particular product. This process is repeated for each and every product which they are required to support. In fact the certification testing must be rewritten each time there is a major version change in each product for which they are have CSP accreditation.
Constant Collaboration
The technical support personnel at Wonderware Canada East are in constant contact with the technical support experts at Wonderware in California. This means that each and every time a customer calls us for support they are accessing a very large team of expertise that ensures that their problem gets resolved as quickly as can be possibly accomplished. Collaboration on support issues is only one of the many ways that Wonderware Canada East and Wonderware team up to provide the best support service available. Seminars, webinars, technical papers, technical symposiums and on-site training are just some of the methods employed to keep both teams at the highest level of competence possible!
