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As with all software products there will always be constant changes, upgrades, patches etc. Often it is very hard to find out what is current if you don't know where to look. If we have missed anything, please let us know on the feedback form and we will add it to this page.

Patches/Fixes/Tech Notes are available at Wonderware Support - Login required

Remote Support Assistance 

Wonderware Canada East is able to provide technical support  via Zoom. Please contact us to set up a Remote Support Session. 

Support by email:



Support: 905-829-9301

Training: 905-829-9300 x 101

General Support Information


Support: 450-681-5900

Training: 450-681-5900 X 204

Need more details? Contact us
Customer First
Customer First

 The Customer FIRST Software Maintenance and Support Program is a flexible portfolio of services that help protect and extend the value of your AVEVA products and solutions across their entire lifecycle. A Customer FIRST Agreement establishes a formal service relationship with AVEVA. This enables access to the latest software upgrades for extending the value of your software investment and provides expert technical assistance, optional services and self-help tools to help you improve your operational effectiveness. Learn more about how Software Maintenance and Support is a competitive strategy that helps sustain and even improve operational performance. 

Why Customer First?

Customer FIRST is the foundation of your service and support relationship with Schneider Electric and your local Wonderware distributor. It provides continuous software maintenance and convenient access to highly skilled resources to remedy any technical issue that you experience as you install, fi ne-tune, and upgrade your Wonderware software. Additionally, a Customer FIRST agreement provides an assortment of service entitlements designed to maintain and optimize the performance of your Wonderware software through its entire lifecycle.

Key Benefits
  • Improve Operational Performance


  • Protect Critical Investments


  • Maximize Asset Performance


  • Reduce Total Cost of Ownership (TCO)

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